UX Audit Services

Before the audit begins, our experts gather comprehensive information about the project and plan their work. We will need data on the study's objectives, the necessary resources, and the available budget. It is also important to set a realistic deadline for the project's completion and stick to it clearly in the future. Business analysis is an essential part of this stage. We need to know everything about your business.

At this stage, we repeat the user journey; that is, we try to look at the usability of the web resource through the eyes of the client. We note every obstacle that prevents us from having a positive user experience, guided by the heuristic principles of Jacob Nielsen, the world leader in UX design. Among them are system state visibility, consistency, minimalistic design, etc.

To move from assumptions to user experience, we conduct surveys, interviews, feedback studies, and other methods of obtaining feedback. This allows us to evaluate the interaction with the web resource from the perspective of real users. This helps bring the resource even closer to the ideal that will be perceived by the majority of the target audience.

To get a complete picture of the site's usability, we create test cases to conduct real user tests. This is important because it allows us to detect problems that may have been missed at previous stages – user research and heuristic evaluation. To maximize the results of the UI/UX audit, one team must specialize in all stages of the process.

At this stage of usability research, our team checks the technical compliance of the resource with the stated requirements of the customer and user expectations. The absence of technical errors and the use of an optimal tech stack guarantee the software's flexibility, scalability, and functionality. This, in turn, increases user loyalty and your profit.

After completing the previous stages, we prepare a detailed report for our clients. It contains data on all investigated metrics, an overview of detected problems, and recommendations for their elimination. We justify each piece of advice to avoid the slightest doubt of the client in the feasibility of the proposed changes. The Lampa team is fully responsible for all recommendations and is ready to assist your project even after its updated version is released.